Q1. What do I get with my 30 day free trial?
Q2. My computer has crashed and how do I retrieve my purchase?
Q3. Why do you need my credit card information to start the free
trial?
Q4. I am having trouble downloading the form?
Q5. I left my Tenant Screening process mid way and now my link is not
available.
Q6. What information do I get when screening my potential tenant?
Q7. What information do I need from the potential tenant to complete
my screening?
Q8. I need to change my email address?
Q9. What benefits do I get with my Gold Premium Membership?
Q10. What benefits do I get with my Platinum Premium Membership?
Q11. What benefits do I get with my Silver Premium Membership?
Q12. What is Property Management Solution?
Q13. Can I manage rentals and associations with Property Management
Solution?
Q14. Can I export my data?
Q15. Is my data completely secure?
Q16. How do I modify the late fee settings on my PMS?
Q17. How do I unsubscribe?
Q18. What happens to my data if CompleteLandlord closes its doors?
Q19. Do I still need accounting software like QuickBooks or
Peachtree?
Q20. How do I gain access to CompleteLandlord?
Q21. Will CompleteLandlord help me to import my data?
Q22. Can I export my data?
Q23. What happens if the CompleteLandlord site or database goes
down?
Q24. How do I sign up for CompleteLandlord?
Q25. Can I purchase CompleteLandlord on a month-to-month or annual
basis?
Q26. Can I get a refund of my subscription fees?
Q27. How do I cancel my subscription?
Q28. How quickly can I be up and running?
Q29. Is any training required or available to learn
CompleteLandlord?
Q30. Is my data secure and private?
Q31. Which internet browsers work with CompleteLandlord?
Q1. What do I get with my 30 day free trial?
The free trial is a “limited” free trial which consists of the following items:
-
30 Day Access to CompleteLandlord.Com Lease Creation ProTM to build custom
state-specific leases, PLUS access to over 900 critical state-specific
landlording forms ($149 annual value).
-
Access to CompleteLandlord.com Property Management SolutionTM - easy to use
Web-based property management tool organizes tenants, income / expenses,
repairs, vacancies and generates reports all in one place! ($129 annual value).
-
BONUS Free Complete Tenant Screen with credit, criminal, background, terrorist
checks and more ($24.95 value).
-
CompleteLandlord.com Landlord Profit Letter – packed with money making ideas
($89 annual value).
-
FREE 50-page Special Report –Rental Property Management Secrets for Landlords!
($19.95 value). You will receive your additional tenant screens (if you are a
Gold or Platinum Member) after the free trial ends. At that time, your full
premium membership begins.
Q2. My computer has crashed and how do I retrieve my
purchase?
We’re sorry to hear your computer problems. Just so you know you can still
download the same product by logging on to your account on
www.completelandlord.com.
Please follow the steps below.
-
Once you login, please go to My CompleteLandlord tab.
-
Under Manage my Account, please click on order history.
-
The new page will show all the products bought by you, click on the name of the
product which you wish to download again.
Q3. Why do you need my credit card information to
start the free trial?
We understand your hesitation in sharing your credit card information.
However, in order to join the Free Trial promotion, your credit card is needed
for two reasons:
-
First, for security reasons. Since a free tenant screen is included in the
“limited free trial” a credit card helps confirm your identity. This is
necessary for the compliance issues associated with tenant screens.
-
Second, for your convenience. By providing your credit card up front, you can
be assured and do not have to worry that your Premium Membership stops at the
end of the free trial period.
Of course, if you do not want to continue you Premium Membership, feel free to
call us at 866.931.9418, Monday through Friday, 9 a.m. to 5 p.m. Central
Standard Time.
Q4. I am having trouble downloading the form?
We are sorry to hear that you are experiencing problems with your download.
Please follow these steps to download your product.
-
Go to Completelandlord.com
and log in to “Your Account” using the link on the top left of the screen.
-
Click on My CompleteLandlord.
-
Under manage my account you will see your product listed under order history.
Please click on your Order.
-
This should begin the download process. Internet Explorer will prompt you to
open or save the file. We suggest saving it.
-
The next window will let you choose where on you computer the downloaded file
will go. Be sure to select a location where the file can be easily located.
-
The download will commence and a window will alert you when the download is
complete. Click “close.”
-
Go to the location you selected for the download in step 5 and double click on
the icon and access your forms.
Q5. I left my Tenant Screening process mid way and now
my link is not available.
If you leave the tenant screening process midway then it shows as used under
your account. However the tenant screen is reflected back under your account
in less then 30 minutes. This happens because the server needs to make sure that
the tenant screening application has not been used completely.
If you still have further questions, please contact CompleteLandlord.com
customer service at 866.931.9418 or send an email to
customerservice@completelandlord.com
Q6. What information do I get when screening my
potential tenant?
A CompleteLandlord.com Tenant Screen is the most advanced, most comprehensive
way to screen prospective renters for your investment properties. Before you
let prospects sign a lease, you can run their identity through every relevant
background check and search allowable by law, including:
-
Credit Check
-
Criminal Background Report
-
Evictions Report
-
Sex Offender List Search
-
Terrorist List Search
The cost of each Tenant Screen will be $24.95.
Please check on the link below to buy the Tenant Screen right now,
http://www.completelandlord.com/store/tenant-screen.aspx
Q7. What information do I need from the potential
tenant to complete my screening?
The information you need from a potential tenant in order to complete a tenant
screen includes:
-
Authorization to check credit consent
-
Tenant’s name
-
Tenant's mailing address
-
Tenant’s Social Security Number
-
Tenant’s date of birth
Once you complete the online forms then the tenant screen is completed in seconds.
Q8. I need to change my email address?
In order to update your email address, please follow the steps below:
-
Go to www.completelandlord.com
-
Click on “Sign In”.
-
Login to your account
-
Click on "My CompleteLandlord"
-
Go to Manage my Account tab and click on Personal Information.
-
Click on Edit which is next to primary email address and Forum name. Enter your
New Email Address in the box provided.
-
Click the “Update” button.
Your Email address will be updated and a confirmation mail sent to your new
email address to verify your change.
Q9. What benefits do I get with my Gold Premium
Membership?
-
CompleteLandlord.com Property Management SolutionTM is a simple but powerful
web-based tool that helps you manage all of your rental units in one place,
quickly and easily.
-
Lease Creation Pro TM is simple step-by-step interview to easily create legally
sound leases or rental agreements that reflect your state laws 1. Twelve (12)
editions of the The CompleteLandlord.com Monthly Profit Letter, delivered
electronically to directly to your inbox.
-
Four (4) Special Reports on critical landlording topics such as: Rental
Property Management Secrets, How to Conduct Tenant Screenings, Understanding
the Eviction Process, and Buying Foreclosure Properties
-
Three (3) Tenant Screens (including the 1 you get with the free trial), which
include a credit check, multi-state criminal background check, eviction records
search, sex offender list screen and terrorist check
-
Unlimited access to over 900 state-specific landlord forms and leases
-
And 10% off of any additional products from CompleteLandlord.com
Q10. What benefits do I get with my Platinum Premium
Membership?
-
Lease Creation Pro TM is simple step-by-step interview to easily create legally
sound leases or rental agreements that reflect your state laws.
-
CompleteLandlord.com Property Management SolutionTM is a simple but powerful
web-based tool that helps you manage all of your rental units in one place,
quickly and easily.
-
Twelve (12) editions of the The CompleteLandlord.com Monthly Profit Letter,
delivered electronically to directly to your inbox
-
Five (5) Special Reports on critical landlording topics such as: Rental
Property Management Secrets, How to Conduct Tenant Screenings, Understanding
the Eviction Process, Buying Foreclosure Properties, and 1031 Exchanges
-
Four (4) Tenant Screens, which include a credit check, multi-state criminal
background check, eviction records search, sex offender list screen and
terrorist check
-
Unlimited access to over 900 state-specific landlord forms
-
15% off of any additional products from CompleteLandlord.com
-
Free entry to one webinar or audio seminar hosted by real estate experts
Q11. What benefits do I get with my Silver Premium
Membership?
-
CompleteLandlord.com Property Management SolutionTM is a simple but powerful
web-based tool that helps you manage all of your rental units in one place,
quickly and easily.
-
Lease Creation Pro TM is simple step-by-step interview to easily create legally
sound leases or rental agreements that reflect your state laws
-
Twelve (12) editions of the The CompleteLandlord.com Monthly Profit Letter,
delivered electronically to directly to your inbox
-
Two (2) Special Reports on critical landlording topics such as: Rental Property
Management Secrets and How to Conduct Tenant Screenings
-
Unlimited access to over 900 state-specific landlord forms and leases
-
And 5% off of any additional products from CompleteLandlord.com
Q12. What is Property Management Solution?
PMS is a online property management solution delivered over the Internet..
Completely online with no software to install, CompleteLandlord’s property
management solution helps professional property management companies and
self-managed associations with secure online payments, full general ledger
accounting and more.
Q13. Can I manage rentals and associations with
Property Management Solution?
Yes. With Property Management Solution, you can manage rentals, condominiums
within a single premium subscription.
Q14. Can I export my data?
Yes. You can export your data on demand from each module to Microsoft Excel.
Q15. Is my data completely secure
Yes. At CompleteLandlord, we know how important your data is, which is why we
employ some of the most advanced technology for Internet security available
today. When you access your data, sensitive information is encrypted via the
Industry-standard Secure Socket Layer (SSL). In addition, your data is stored
in a secured environment featuring keycard protocols, biometric scanning
protocols and round-the-clock interior and exterior surveillance monitor access
to our data center. For more information, please refer to our security
statement.
Q16. How do I modify the late fee settings on my
PMS?
Thank you for joining CompleteLandlord.com. We do apologize for any
inconvenience caused to you. If you are unable to correct the late fee settings
on the property management solution, it could be because of two errors. Request
you to follow the steps below to check if the information in your property
management solution is correct -
After logging into your Property Management Solution;
-
Click on the Admin tab which is on the extreme right of your screen.
-
You will enter the Admin center, please click on Settings, which is the second
option from the left.
-
Please click on Edit option under the Late fee settings.
-
Please check the settings to make sure you have clicked the right options.
If you find the information correct here, then the next step is to check the
late fee settings under the properties tab.
-
Click on the property tab which is the second option from the top left of your
screen.
-
Next you will see is a list of properties, click on the property which is
causing the problem here.
-
You will enter the screen which will give all the details of the property and
when you scroll till the end of the page you will get to Late Fee Policy
section. Please make sure the override late fee policy box is not checked. This
is done to make sure your late fee policy is active.
Q17. How do I unsubscribe?
If you register with CompleteLandlord or sign up for or buy any of our products
or services, we will send you information about our various products and
services, or other products and services we believe may interest you.
If you do not want to receive such offers and mailings, you can let us know in
the My Account area of the site. Another way is to simply click the
“unsubscribe link” found in our e-mail messages
Q18. What happens to my data if CompleteLandlord
closes its doors?
While no company can guarantee that it will never go out of business, we
recognize the concern that people have regarding their data when it comes to
online software as a service. That’s why we allow our customers to export their
data on demand. Though not a guarantee, our business is strong as we continue
to enjoy significant growth with zero debt or outside financing.
Q19. Do I still need accounting software like
QuickBooks or Peachtree?
Probably not, but it depends on what you seek to accomplish. Unlike other
online property management software, CompleteLandlord goes beyond basic income
and expense tracking with check printing and full general ledger accounting
designed specifically with property management in mind. Because of this, most
of our customers find everything they need with our software.
Q20. How do I gain access to CompleteLandlord?
CompleteLandlord is not software to purchase, install or maintain and requires
no special hardware. CompleteLandlord does require the user to have internet
access and virtually any internet browser . CoompleteLandlord an on-demand
service delivered over the Internet. Just point your browser to your login page
and enter your email address and password.
Q21. Will CompleteLandlord help me to import my data?
CompleteLandlord’s Tech Support team is pleased to help you import your data quickly, efficiently,
and effectively so you can get up and running quickly. Visit the pricing section for more information
about our data import services.
Q22. Can I export my data?
Yes. You can export your data on demand from each module to any version of Microsoft Excel.
Q23. What happens if the CompleteLandlord site or database goes down?
Our site availability since launch in 2006 has been virtually without peer. That is to say, so far knock
on wood, we seem to be just fine. We know that your business depends on immediate access to the information
you need, and we're devoted to ensuring that it's always available. Just in case, not only do we have
redundant access, security measures, and site monitoring, we back up your files all at no extra charge…ever.
Q24. How do I sign up for CompleteLandlord.com?
Almost every customers sign up for CompleteLandlord online, right from our website. The process is completely
safe and secure. If you prefer, you can also sign up with us over the phone. Customer care and highly qualified
Tech Support representatives are available Monday through Friday 9:00am to 5:00pm Central Time at 1-00--.
Q25. Can I purchase CompleteLandlord on a month-to-month or annual basis?
Either way, whatever feels right and works best for you. Of course, paying annually will save you about 20% off
12 monthly billings or save the equivalent of about two months’ service. Plus, you will not have to be
bothered with billing notices in your monthly credit card statement.
Q26. Can I get a refund of my subscription fees?
Though we cannot issue refunds for subscription fees, we do offer a full-featured, 15-day free trial of our software.
Q27. How do I cancel my subscription?
To cancel your subscription, you must login to your account with your email address and password and submit a support
ticket. We will process your cancellation request within 24 hours and acknowledge it by sending you an email confirmation.
Q28. How quickly can I be up and running?
You will be up and running immediately with CompleteLandlord. Expect to spend just an hour or two if your rental empire
is less than 10 properties and less than 100 units, otherwise plan on putting aside the equivalent of less than a full
day to set up and customize your personalized version of CompleteLandlord.
Q29. Is any training required or available to learn CompleteLandlord?
Buildium is designed to be easy to learn and can be used immediately. Our customers find that using Buildium is similar
to using other Web sites - extremely intuitive and user friendly. If you know how to use the Web, you will know how to
use our online property management software.
While training is not required, we offer personalized QuikStart Training, for an additional fee. Visit the pricing
section to learn more about our QuikStart Training.
Q30. Is my data secure and private?
Yes. At CompleteLandlord, we know how important your data is, which is why we employ some of the most advanced technology
for Internet security available today. When you access your data, sensitive information is encrypted via the Industry-standard
Secure Socket Layer (SSL). In addition, your data is stored in a secured environment featuring keycard protocols, biometric
scanning protocols and round-the-clock interior and exterior surveillance monitor access to our data center. For more information,
please refer to our security statement. CompleteLandlord is committed to keeping your data private and secure. Our privacy
statement expressly states that we will not sell your data to others and that we will only disclose it if required to do so
by law. For more information, please refer to our
privacy policy.
Q31. Which internet browsers work with CompleteLandlord?
CompleteLandord supports Microsoft Internet Explorer (version 5.5 or higher) on Windows or Vista and Mozilla FireFox on Windows, Vista and the Mac.
